What we do differently, stated plainly enough that you can check it.
Every listing gives what it is made of, what comes with it, and anything worth knowing first. It is the only way to judge a size when you cannot handle the item first.
Small quantities, then gone. Stock is held by us, so what the page says is in stock is in stock, and dispatch does not wait on a supplier.
Where a size runs small or a material needs careful handling, the page says so. It costs the occasional order and prevents far more returns.
Email reaches a person who can refund, replace or chase a courier without escalating anything. You get a straight answer on delays and a decision in the first reply rather than a ticket number.
Every listing carries what we could confirm — materials, contents, and how it is meant to be used — and we say plainly when something could not be checked. Materials are named rather than described: a blend is given as a blend, not as a feeling. The result reads less like advertising and more like a specification, which is deliberate — a specification is something you can check after the parcel arrives. You can put a tape against something you already own before ordering, which is the only honest way to judge a size from a screen.
What the page says is in stock is held here, so a dispatch date does not depend on a supplier answering an email. That means a sold-out item disappears instead of turning into a backorder, and the quantity wording on the homepage matches the number of listings you can actually open.
Messages are answered by someone who can refund, replace or chase a courier without asking anyone's permission. A refund or a replacement does not need escalating, so the answer you get is a decision rather than a holding note.
If a size is wrong, send it back within thirty days and we refund to the original payment method. No restocking fee, no credit note in place of a refund.
Picking happens here, on business days, and the tracking number is sent when the label is generated rather than when the order was placed. Nothing waits on a supplier's warehouse count before it can be sent.
Where the fault is ours we pay for it: prepaid return, replacement or a full refund including the shipping you paid. Send a photograph and the order number, and the decision stays with you.
Questions about this page? Write to [email protected] and we will answer within one business day.