What you can pay with, how card details are handled, and what to do when a payment does not go through.
Visa, Mastercard and American Express are accepted, as is PayPal. Visa, Mastercard, American Express and PayPal are the standard set.
Your card is typed into the payment provider's interface, not ours. That means the number never passes through this site, we hold no card data, and any change to your card must be made with your bank rather than with us.
With PayPal you complete the payment on PayPal's site and are returned here with the outcome. The order is created on our side in the usual way, and refunds go back to the same PayPal account.
The order total is in US dollars. Any conversion into your own currency is done by your bank at its rate, so the figure on your statement can differ slightly from the order total — that difference is the bank's fee, not a charge from us.
When a card is refused we do not retry it silently. If you see a pending authorisation after a failed attempt, it expires on its own, typically within a few days.
The whole site is served over an encrypted connection, and the card fields are run by a payment provider rather than by us. That is deliberate: the company that specialises in handling cards is the company that handles yours.
We can see whether a payment succeeded, the amount, and the last four digits of the card so that a refund can be matched to the right transaction. The full card number and security code are held by the payment provider and never enter our systems, so we will never ask you for them by email.
The first step is an authorisation, which reserves the total without taking it. We capture the payment at dispatch; if an order is cancelled before then, the reserved amount simply drops off instead of being refunded.
A confirmation email is sent as soon as the order is accepted, and it doubles as your receipt. Need a more formal invoice, or one addressed to a company?
Contact us before raising a dispute with your bank. Almost every unexplained charge turns out to be a pending authorisation from an attempt that did not complete, and it clears on its own within a few days.
If a dispute is raised with the bank, the payment provider will ask us for the order record and the delivery evidence. We supply what we have, and where a claim is upheld the refund is made through the provider to the original card.
Refunds always return to the method that paid — the same card, or the same PayPal account. We cannot send a refund to a different card or pay it out in cash, because that is what prevents someone else claiming your money.
Questions about this page? Write to [email protected] and we will answer within one business day.