This policy explains what personal information we hold when you shop with us, why we hold it, and what you can ask us to do with it.
When you place an order we collect the details needed to fulfil it: your name, delivery address, email address and, where the courier requires it, a telephone number. If you create an account or join the newsletter we also hold the email address you gave us.
We use your information to complete the order you placed, to answer messages you send us, and to keep records we are required to keep. Marketing email is only sent to people who asked for it, and every message carries a one-click unsubscribe that takes effect immediately. We do not sell or rent personal information, and we do not pass it to advertisers.
The site sets a small number of cookies: one to remember your cart, one to remember whether you have already answered the cookie banner, and basic analytics to count visits. You can clear them at any time from your browser settings, and declining the banner does not stop you ordering.
A small number of service providers handle data on our behalf: the payment provider that processes card transactions, the courier that delivers your parcel, and the email service that sends order confirmations. Each receives only what its task requires.
Order records are kept for as long as accounting rules require, then deleted. You can ask us to send you a copy of what we hold, to correct it, or to delete anything that is not part of a required record. Write to the address in the footer and we will answer within one business day.
Write to our contact address and we will send you a copy of what we hold about you, normally within a week. Corrections are made as soon as we have confirmed the right value: a delivery address that has changed, a name spelled differently, an email you no longer use. We answer these requests ourselves rather than routing them through a ticket form, so if you are unsure what to ask for, describe the problem and we will work out which record needs changing.
Where nothing obliges us to keep a record, we delete it on request. Where an accounting rule applies, we explain which part must stay and for how long, then remove everything else. Unsubscribing from the newsletter never affects an order already placed.
Nothing automated decides what you are offered or what you pay. The only check of that kind is basic payment screening, and any block it raises is reviewed by a person who can reverse it — ask us and we will explain the reason in plain terms.
Because we ship internationally, your delivery details may be processed outside your own country by the carrier handling the parcel. Only the name, address and telephone number required for delivery are passed on, and the carrier may not use them for anything else.
This shop is intended for adults. We do not knowingly collect information from children, and if you believe a child has placed an order or sent us details, contact us and we will remove the record.
When this policy changes, the new version replaces this page and the date at the top moves with it. If it is revised, the revision appears here rather than in a separate notice, and orders already placed continue to be handled under the policy that applied when they were made.
Use the contact address printed in the footer for anything to do with your data. Replies come from someone who can see your order history, so you do not have to explain the situation twice.
Questions about this page? Write to [email protected] and we will answer within one business day.