The fastest way to reach a person is email — we read everything ourselves.
Rosalira is owned and operated by DICHOTOMY CO., LIMITED.
| Brand | Rosalira |
| Legal entity name | DICHOTOMY CO., LIMITED |
| Registered office | RM D07, 8/F KAI TAK FTY BUILDING NO. 99 KING FUK STREET SAN PO KONG KOWLOON, HONG KONG |
| Customer support email | [email protected] |
| Website | https://rosalira.com/ |
| Business hours | Monday–Friday, 9:00 AM–6:00 PM (UTC+8) |
Our support address is in the footer of every page. Include your order number if your question is about an order, and a photograph if something arrived damaged — it saves a round trip.
We aim to answer within one business day and treat two as the outside limit. Weekend and holiday messages are answered on the next business day.
You will find our registered company name, address and email in the footer. Correspondence about orders should go by email so it reaches the people who can actually act on it.
We do not currently offer wholesale accounts. Journalists and reviewers are welcome to write with a deadline and a request; we can usually supply specifications and images quickly.
Include your order number, the item concerned, and what you would like us to do. If you are asking about an address change that has not taken effect yet, say so at the top; we read messages in order and an urgent line at the start gets handled first.
Where something has arrived damaged, send a wide shot and a close-up, plus a picture of the outer packaging if it was clearly mishandled. We do not ask for the item back before you have heard from us, so there is no need to return anything yet.
We aim to answer the same business day and treat the next as the deadline. Messages that arrive overnight or at the weekend queue for the next weekday morning, and where an answer depends on a carrier response we confirm receipt immediately and follow up when it arrives.
Send a follow-up in the same thread and it reaches whoever already has your details. If a reply has not arrived inside two business days, that is unusual and worth flagging to us directly.
You can write to the registered address printed in the footer for formal matters. Returns must go to the address we give you with a return reference, because the registered office cannot accept parcels.
Journalists and reviewers are welcome to write with an outlet, a deadline and what you need. We can usually supply specifications and product images quickly. We do not run affiliate or wholesale programmes at present, so there is nothing to sign up for.
Questions about this page? Write to [email protected] and we will answer within one business day.