These terms cover browsing this site, placing an order and what happens if something goes wrong. By ordering you accept them.
You are welcome to browse, compare and link to these pages. Please do not scrape the catalogue at volume, copy our descriptions wholesale, or attempt to interfere with the checkout. We may update pages, prices and availability at any time.
Placing an order creates a request rather than a completed contract; the contract forms when we send the dispatch notice. Occasionally stock runs out between order and picking, in which case we contact you and refund the affected item rather than substituting it without asking.
All prices are in US dollars and include no hidden handling fee. Card payments are authorised when the order is placed and captured at dispatch. If a price was displayed in error we will contact you before charging anything.
We describe items as accurately as we can, including what they are made of. Screens vary, so a colour can look slightly different in person. Where an item differs from its description, we treat it as our error and cover the return.
Our responsibility covers the order itself: correct item, described accurately, delivered to the address you gave us. Where a delay comes from a courier, a customs hold or weather, we cannot promise a date, but we will track the parcel and keep you informed.
These terms may be updated as the shop changes. The version that applies to your order is the one published when you placed it.
Responsibility for the parcel passes to you when it is delivered to the address you gave us, or when the carrier records a delivery such as a signed handover or a safe-place drop you asked for. Until that point, a parcel lost in transit is our problem, not yours.
The goods belong to you once the full amount has cleared. Where a payment is reversed after dispatch we are entitled to ask for the items to be returned or the value repaid.
An account is optional — you can order as a guest. If you do register, you are responsible for keeping the password private and for telling us promptly if you believe someone else has it.
Automated scraping, reusing our product photography elsewhere, attempting to interfere with payment processing, and serial ordering-and-refusing are all outside what this site is for. Where we see it, we stop it.
Linking to any page here is welcome, and you may quote a sentence or two with a credit and a link back. Anything larger — a whole description, a set of photographs, a copied page — requires our agreement in writing first.
You may cancel an order before it is dispatched by writing to us; after dispatch the returns policy applies, which gives you thirty days from delivery. Faulty or misdescribed items are always our responsibility. Where we sent the wrong thing or it arrived damaged, the return is on us.
Complaints are answered by the person who can actually fix them. Most issues are settled with one reply; where they are not, the same thread is escalated to a supervisor rather than starting again from the beginning.
Everything we send goes to the email you used at checkout, so please keep it up to date. Write to the address in the footer for anything formal, and allow one business day for a reply.
Questions about this page? Write to [email protected] and we will answer within one business day.